PRIVACY POLICY FOR HANSEN'S PLUMBING
Effective Date: July 1, 2026
Last Updated: July 14, 2026
Hansen’s Plumbing (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit information through our online forms, or interact with our advertisements, including Meta Lead Advertisements (Facebook and Instagram Lead Ads).
By using our services, website, or interacting with our advertisements, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information that personally identifies you (“Personally Identifiable Information”) only when you voluntarily provide it to us.
- Contact Information: Name, email address, phone number, and physical/service street address.
- Service Details: Information regarding your plumbing needs, property details, and scheduling preferences.
- Technical Data Automatically Collected: When you visit our website or interact with our ads, we or our third-party partners (such as Meta) may collect technical tracking data via cookies, tracking pixels (such as the Meta Pixel), and similar technologies. This includes your IP address, browser type, device type, and your interactions with our online content.
2. How We Collect Your Information
We collect information through various methods, including:
- Direct web forms on our website (e.g., contact forms, quote request forms).
- Meta Instant Forms (Meta Lead Ads) when you click our ads on Facebook or Instagram and fill out your information.
- Phone calls, emails, or text messages when you contact us for service.
3. How We Use Your Information
We use the information we collect strictly for commercial business purposes, including to:
- Schedule, coordinate, and fulfill plumbing services at your location.
- Provide accurate service quotes, estimates, and invoices.
- Respond directly to your customer service requests, inquiries, or complaints.
- Send you service reminders, booking confirmations, or updates regarding your appointments.
- Deliver targeted marketing communications, newsletters, or promotional offers if you have consented to receive them.
Meta Lead Ads Data Constraint: Any personal information collected specifically via Meta Lead Advertisements will be used solely to contact you regarding the specific request, quote, or offer detailed within that advertisement.
4. Sharing and Disclosure of Your Information
We do not sell, rent, trade, or lease your personal information to third parties. We only share your data with trusted service providers who assist us in operating our business, such as:
- Our internal scheduling, dispatch, and customer relationship management (CRM) software.
- Email and SMS communication tools used exclusively to send you updates or promotional messages from Hansen’s Plumbing.
All third-party partners are strictly contractually bound to maintain the confidentiality of your information and are prohibited from using your data for any other purpose. We may also disclose your information if required to do so by law or in response to a valid legal subpoena.
5. California Privacy Rights (CalOPPA & CCPA)
If you are a resident of California, you are granted specific rights regarding your personal information under the California Online Privacy Protection Act (CalOPPA) and the California Consumer Privacy Act (CCPA):
- Right to Access / Know: You have the right to request a copy of the specific personal information we have collected about you.
- Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions (such as maintaining records for active service warranties or financial reporting).
- Right to Correct: You have the right to request changes, corrections, or updates to any inaccurate information we hold about you.
- Do Not Track (DNT) Signals: Currently, our website does not alter its data collection practices in response to automated browser “Do Not Track” signals, as there is no uniform industry standard. However, you can manage your cookie preferences through your individual web browser settings.
To exercise any of these rights, please contact us using the information provided in Section 8 below. We will verify your identity before processing the request and will respond within the timeframes mandated by law.
6. Data Security and Retention
We implement industry-standard administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, or alteration. We retain your personal information only for as long as necessary to fulfill the business purposes outlined in this policy, comply with legal/tax obligations, or honor service warranties.
7. Children's Privacy
Our website and marketing campaigns are intended solely for commercial audiences and adults. We do not target or knowingly collect personal information from individuals under the age of 18.
8. Contact Us
If you have any questions about this Privacy Policy, your rights, or wish to review, update, or request the deletion of your personal information, please reach out to us at:
Hansen’s Plumbing
2686 Johnson Dr Ste. 203 Ventura, CA 93003, United States
Email: info@hansensplumbing.com
Phone: (805) 647-0113